The rules for using impry.me: what you agree to when you order, what we
promise back, and what happens if something goes wrong. Kept short and
practical, with the formal legal text underneath each section.
Who we are
impry.me is operated by impry.me in the United Kingdom. Contact: contact@impry.me.
These Terms govern your use of impry.me and any orders placed through it. The service is provided by impry.me, a sole trader established in the United Kingdom ("impry.me", "we", "us"). By using the service or placing an order, you ("you", "the customer") agree to these Terms.
Your account
You don't need an account to place an order — guests can order, pay, and receive their prints without creating one. An account gives you access to order tracking, Impry Coins, and any promotions. If you order as a guest, you can create an account at any time using the same email you used at checkout, and your past orders and any earned Impry Coins will be applied automatically.
Account registration is not required to place an order. Guest customers receive the same fulfilment and delivery as registered customers. An account provides access to order history and tracking, the Impry Coins programme, and promotional offers. An account may be created after an order is placed using the email address provided at checkout; any Impry Coins earned on a guest order will be credited to the account upon registration. You must be at least 16 years of age to create an account, or have an order placed by a parent or guardian who accepts contractual responsibility on your behalf. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. We reserve the right to suspend or terminate accounts that breach these Terms, including but not limited to fraudulent activity, abuse of staff or other customers, and submission of infringing content.
Orders and pricing
When you place an order, you're making us an offer. The contract isn't formed until we accept the order — usually by sending you a confirmation email. If something goes wrong (a pricing error, a flagged copyright issue), we might not accept, in which case we'll refund you in full. Prices are in GBP; displayed prices may be shown adjusted to your local currency based on your location, but GBP is always the underlying currency. We're not currently VAT-registered, so VAT isn't charged. For international orders, we ship DDP — we pay any import duties on your behalf, so the price you see is the price you pay. No surprise customs bills.
Orders constitute an offer to purchase. A binding contract is formed only upon our acceptance of the order, communicated via order confirmation email. We reserve the right to decline orders prior to acceptance for any reason, including pricing errors or content review failures, and any payment taken in advance will be refunded in full. Prices are displayed in pounds sterling (GBP) and are inclusive of all applicable taxes. Where a localised price is shown, it is based on the displayed GBP price converted at a current exchange rate; GBP is the underlying currency. We are not currently registered for UK VAT and do not charge VAT. International orders are shipped on a Delivered Duty Paid (DDP) basis; any applicable customs duties and import taxes are borne by us and are included in the displayed price.
Custom and personalised goods
This is important: everything we make is made to order, just for you, based on the photos and designs you upload. Because of this, the standard 14-day "change of mind" right to cancel doesn't apply to our products. This is the law for all custom/personalised goods, not something we made up. We still cover defects, damage, wrong items, and lost-in-post claims — see the Returns & Refunds Policy.
All impry.me products are personalised goods, manufactured to your individual specifications based on customer-supplied content. As such, they are exempt from the right to cancel under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This exemption does not affect your statutory rights under the Consumer Rights Act 2015 in respect of goods that are not of satisfactory quality, not as described, or not fit for purpose. Our Returns & Refunds Policy sets out our approach to such cases.
Production and delivery
We produce every order fresh — production takes 1–3 calendar days and runs 365 days a year. Once your order is dispatched, delivery time depends on where you are; we select the best available carrier and service for each order. The estimated delivery date shown at checkout is an estimate. Until your order reaches you, any transit damage or loss is our responsibility to sort out.
Orders are produced on an individual basis. Production typically completes within 1–3 calendar days of payment confirmation; production operates seven days a week, 365 days a year. Delivery timeframes are estimates only and are not contractual commitments. impry.me selects the shipping carrier and service for each order; no customer-selectable shipping options are offered. Risk in the goods passes to the customer at the point of delivery, in accordance with section 29 of the Consumer Rights Act 2015. Loss or damage occurring prior to delivery remains our responsibility and is addressed under the Returns & Refunds Policy.
What you upload
You keep all the rights to your uploads. We just need permission to use them to make and ship your order. Every upload goes through a manual review before production. By uploading something, you're telling us: you own the rights (or have permission), it's not someone else's IP (no logos, film characters, copyrighted artwork), and it's not illegal, hateful, or something we wouldn't want to print. If a review identifies a potential rights issue, we'll pause your order and apply one of three fixes at our discretion: cancel and refund; ask you to replace the image so we can continue; or credit your account with Impry Coins equal to the product value. You will never lose out — every order is either fulfilled or fully remedied.
Customers retain all intellectual property rights in content they upload ("User Content"). By uploading User Content, you grant impry.me a non-exclusive, royalty-free, worldwide licence to use, reproduce, store, and transmit the User Content solely for the purpose of fulfilling your order and providing the service. This licence terminates upon deletion of the User Content from our systems. You warrant that: you own all necessary rights in the User Content, or have obtained all necessary permissions from the rights holder; the User Content does not infringe any third-party intellectual property rights, rights of privacy, or rights of publicity; the User Content does not contain unlawful, defamatory, hateful, or obscene material. You agree to indemnify impry.me against any third-party claims arising from a breach of these warranties. All User Content is subject to manual review prior to production. Where a review identifies potentially infringing content, impry.me will at its discretion: (a) cancel the order and refund the full amount to the original payment method within 5 working days; (b) contact you to provide replacement content and proceed to production on receipt; or (c) credit your account with Impry Coins equal to the product value of the affected items. By placing an order containing User Content that may include third-party intellectual property, you accept the risk of one of these outcomes being applied.
What we do with your data
In short: only what's needed to make and ship your order, plus what tax law makes us keep. Full details in our Privacy Policy.
Defects, damage, and refunds
If your order arrives defective, damaged, the wrong item, or doesn't arrive at all, our Returns & Refunds Policy explains what to do and what you'll get (Impry Coins equal to the product value, credited to your account). Nothing here affects your statutory rights under the Consumer Rights Act 2015.
Liability
We try hard to make great stuff, but we're a small operation and things occasionally go wrong. Our maximum liability for any order is the amount you paid for it. This doesn't limit anything that can't legally be limited — death, personal injury, or fraud. Your statutory consumer rights are unaffected.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with any order is limited to the total amount paid by you for that order. We exclude liability for indirect, consequential, or special losses, including but not limited to loss of profit, loss of opportunity, and loss of goodwill, except where such exclusion is prohibited by applicable law. Nothing in these Terms limits or excludes our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) any liability that cannot be limited or excluded under applicable consumer protection law, including the Consumer Rights Act 2015.
If we have to end things
We can stop providing the service to you if you seriously breach these Terms — copyright violations, fraud, abuse. You can stop using it any time by deleting your account. Orders already placed and accepted will be honoured (or refunded if we can't fulfil them).
We may suspend or terminate your access to the service for material breach of these Terms, including but not limited to submission of infringing content, fraudulent activity, or abuse. You may cease using the service at any time by closing your account. Termination does not affect orders already accepted, which will be fulfilled in accordance with these Terms or refunded where fulfilment is not possible.
Changes to these Terms
We may update these Terms from time to time. The version that applies to your order is the one in force when you placed it. We'll update the date at the bottom for any changes, and for material changes we'll email registered users.
Governing law
These Terms are governed by the law of England and Wales, and any disputes go to the courts of England and Wales. If you're a consumer based elsewhere, your local consumer rights still apply.
These Terms and any dispute arising out of or in connection with them or their subject matter are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in another jurisdiction, you retain the benefit of any mandatory consumer protection rules of that jurisdiction.
Talk to us
Questions, complaints, or anything else: contact@impry.me.