impry.me

Legal

Returns & Refunds

Last updated - Invalid Date

Something wrong? We've got you. If your order arrives damaged, defective, the wrong item, or doesn't arrive at all — send us a photo, we'll credit your account with Impry Coins. No returns, no forms, no fuss.

What we cover

We cover four things: Defects (printing or cutting issues, anything we got wrong on our end); Damage in transit; Wrong item; Lost in post. If it's any of those, we want to make it right.

This policy covers manufacturing defects, transit damage, fulfilment errors, and non-delivery for orders placed via impry.me. It does not affect your statutory rights under the Consumer Rights Act 2015.

What we don't cover

A few things we can't help with: Change of mind (your stickers are made to order, just for you, so we can't take them back if you've changed your mind — this is a legal thing, not a meanness thing); Low-quality source images (if you uploaded a tiny blurry photo, we'll print what you sent us — we flag obvious problems before printing where we can, but can't always catch them); Normal post delays under the timelines below; Damage from use (once a sticker is applied, it's out of our hands).

Personalised and bespoke goods are exempt from the standard 14-day right to cancel under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. All Impry products are made to order based on customer-supplied content and are therefore exempt. Image quality issues arising from low-resolution, low-contrast, or otherwise unsuitable customer-supplied source files are not covered. Where our preview tools or production checks identify a likely quality issue, we will contact you before printing; this best-effort review does not constitute a warranty of suitability.

How to claim

  1. Email contact@impry.me within 7 days of delivery (for defects, damage, or wrong items).
  2. Include your order number and a clear photo of the issue.
  3. We'll reply within 1 working day and credit your account with Impry Coins.

If you ordered as a guest, we'll ask you to create an account with the email used at checkout so we can credit the Coins. For lost-in-post claims, give it a bit longer: UK orders wait 10 working days from dispatch; international orders wait 20 working days from dispatch. After that, same email, same drill, same outcome.

Claims must be submitted to contact@impry.me within seven (7) days of delivery for defect, damage, or fulfilment-error claims, accompanied by the order reference and photographic evidence sufficient to identify the issue. Non-delivery claims may be submitted after the applicable waiting period (10 working days from dispatch for UK addresses; 20 working days from dispatch for international addresses). Claims received outside these windows may be assessed at our discretion.

What you get

Impry Coins equal to the product value of the affected item(s), credited to your account. Use them on any future order. Coins cover product value only, not shipping (we'll sort shipping separately if relevant — just ask). Coins don't expire while your account is active. One credit per affected item, no minimum spend, no fine print traps. We don't do physical returns — keep the items, there's no need to send anything back.

Resolution is provided as Impry Coins credited to the customer's account in an amount equal to the product value (exclusive of shipping) of the affected items. Coins are issued per affected item and do not expire while the account remains active. Cash refunds to the original payment method are not provided as standard but may be offered at our discretion in exceptional circumstances or where required by law. Customers are not required to return affected items.

If a manual review identifies potentially infringing content in your upload, we'll pause your order. We'll apply one of three resolutions at our discretion: cancel and refund the order; ask you to replace the image so we can continue; or credit your account with Impry Coins equal to the product value. You will never lose out — every order is either fulfilled or fully remedied.

Orders identified through manual review as containing potentially infringing content will be placed on hold. impry.me will apply one of the following at its discretion: (a) cancel the order and refund the full amount to the original payment method within 5 working days; (b) contact the customer to provide replacement content for which the necessary rights are held, and proceed to production on receipt; or (c) credit the customer's account with Impry Coins equal to the product value of the affected items.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or any other consumer protection law. If you're an EU customer, your rights under your local consumer law also still apply. This policy is designed to make resolution faster and easier than the statutory route, not to replace it.

Talk to us

Questions, claims, or anything else: contact@impry.me. We're a small operation and we read every email. We'll get back to you within 1 working day, usually faster.