Help - FAQ
Your Account
Your Impry account keeps your orders, designs, and Impry Coins in one place. Here's how to get the most out of it.
No — you can order as a guest without creating an account. Your order will be produced and delivered normally. An account gives you access to order tracking, Impry Coins, and any promotions. If you order as a guest, you can create an account at any time using the same email you used at checkout — your past orders and any earned Impry Coins will be applied to your account automatically.
An impry.me account gives you:
- Order history — every order you have ever placed, with status, dispatch dates, and tracking links.
- Saved addresses — no retyping your delivery address on repeat orders.
- Reorder in one click — re-run any past order with the same artwork and spec from your order history.
- Saved designs — start configuring a product and come back to it later without losing your work.
- Impry Coins — earn Impry Coins on every purchase and redeem them against future orders.
Yes. You can earn Impry Coins with every order, credited automatically once your order is dispatched. You can see your current balance on the Account dashboard. Impry Coins can be redeemed at checkout as a discount against your order total. Coins do not expire as long as your account is active.
Log in and navigate to Account → Orders. Your complete order history is listed in reverse chronological order, including the status of each order, the items it contained, and the tracking link for the dispatch. From any past order you can reorder the exact same item — same artwork, same size, same quantity — without going back through the configurator.
On the sign-in page, click "Forgot password?" and enter your registered email address. A password reset link will arrive in your inbox within a few minutes. If it does not appear, check your spam or junk folder. The link expires after 1 hour, so use it promptly. If you continue to have trouble, email contact@impry.me and we will help you regain access.
Go to Account → Settings → Delete account and follow the confirmation steps. Account deletion is permanent and irreversible — your order history, saved designs, and Impry Coins are removed and cannot be recovered. Under our Privacy Policy, certain order and transaction records are retained for 7 years for accounting compliance even after your account is deleted.